It’s humbling for any company to be compared to industry behemoths that dominate a particular sector. When a relatively small software company from Germany is identified along with Microsoft and Oracle as a ‘Top Player’, it personally fills me with enormous pride. The latest ‘Messaging Platforms for Service Providers’ market report from The Radicati Group, has identified Open-Xchange as leader in this market sector alongside these Silicon Valley old boys – independent recognition of our innovation and hard work.
The ‘Market Quadrant’ report measures companies and their products against several metrics including product reviews, primary research studies, vendor interviews and historical data. The Top Players category, that we are a part of, acknowledges companies that have built up a large client base, constantly improve service and drive product innovation: values at the heart of our business strategy.
Radicati’s market quadrant focuses solely on the messaging platform side of our business and scrutinises the OX App Suite. OX App Suite has been awarded a fantastic 8/10 for its functionality and was judged against factors including; scalability, reliability, multi-tenancy, mobile device access, social networking integration, unified communications, instant messaging, additional monetization opportunities and a range of subscriber features.
The report describes the App Suite as a “rich, customizable messaging and collaboration platform aimed at the needs of service providers of all sizes”. Praise was given for its scalable platform, ease of integration and customisability, all highly important aspects of open source software.
Messaging platforms should reflect the change in users’ needs, evolving with new and emerging communication channels to become a high-value customer engagement platform that drives retention. We are constantly exploring new beneficial and functional features to add to the App Suite.
Starting with the OX App Suite as the base to all our additional offerings, we are building an ecosystem of functional and essential solutions that promote integration, unification and Open APIs. Over the coming year we will be furthering our product development and look forward to making an impression on similar reports in the future.